Frequently Asked Questions

Dr Gerard Moore Vet Glen Iris


Where do I go for after hours care?

Our preferred after hours emergency clinic is the Animal Emergency Centre. Here is a link to their website.

Do I need to an appointment to see you?

Consultations are strictly by appointment only. We are generally fully booked and are therefore unable to see non urgent walk-in cases.

To make an appointment please call the clinic.

In the event of an emergency (and during our clinics consultation hours) we are available to help. Please try to call ahead so we can prepare for your arrival.

For all after hours emergencies please see the animal emergency centre.

What if I’m late for my appointment?

If you are more than 15 minutes late you have missed your appointment and will have to reschedule.

The clinic runs back-to-back bookings, we are unable to accommodate late arrivals. If you are running late please call reception.

I’m having trouble getting in contact with the clinic…

Our phone is available 9am-7pm on weekdays. During our surgery hours (11:30am-3:30pm) you will be prompted to leave a message. Please leave your name, number, and the reason for your call, and we will get back to you after 3:30pm.

During peak times, you may call and get the message, “our phone line is currently busy, please call again in a few minutes”. We sincerely apologise if you have trouble getting through.

If you have a non-urgent enquiry please email us at

How do I transfer my Pet’s history to you?

Please call your previous clinic and request they forward your pet’s history to us at

Histories from previous clinics are stored in our inbox for 6-12 months. All relevant details are included in our system. We encourage all owners to keep a record of their pet’s history.

Can you assist with an insurance form?

Our reception staff can assist with any insurance enquiries. Please email reception if you require assistance.

What payment types do you accept?

Payment is required at the time of visit. We do accept cash, Eftpos, Mastercard and Visa.

We do not accept AMEX. We do not run accounts.

We aren’t able to offer pensioner discounts.

What are your opening hours?

On weekdays       

9am – 11amOpen for consultations and medication sales.
11am – 4pmSurgery hours. No consultation or medication sales.
4pm – 7pmOpen for consultation and medication sales.

At 11:30am the phone is switched to a recorded message and the clinic is closed for consultations, medication sales and phone contact. This allows the vets and nurses to concentrate wholly on our surgical patients. Please leave a message when prompted and we will call you back after 3:30pm.

We are no longer open on Saturdays.

We are unable to offer after-hours care over weekends, if your pet requires ongoing care, they may be transferred to a trusted after-hours clinic.

We are closed on

  • All Saturdays and Sundays
  • All Victorian Public holidays
  • Easter long weekend, Friday to Monday
  • Melbourne cup long weekend, including the Monday
  • Summer break – Christmas eve until early January for Summer break


Desexing Policy

We recommend desexing at 6 months for all male and female dogs/cats.

We do not see un-desexed adult animals.

If you choose not to desex your pet at 6 months we suggest you engage with a clinic whose values are aligned with your own.

Some vets or breeders may propose minor health benefits of late desexing but there is also a lot of misinformation. There are also some increased health risks and behavioural issues with un-desexed pets.

Our strict stance on desexing is based on the hundreds of cases of health/ behavioural issues related to late and/or un-desexed pets.

We do not do mature desexing of female dogs.

If you have any questions regarding desexing please talk to our reception staff or make a time to see the vet.

Aggressive Animal Policy

Animals that are unpredictable, attempt to bite or are unable to be examined pose an unacceptable risk. For the safety of our staff, our clients and our patients we cannot see aggressive animals. We encourage you to seek an alternative clinic where they may feel more comfortable and can receive the care they require.

Our clinic reserves the right to refuse treatment of any animal that poses a risk to our staff in complying with the Work Place Health and Safety Act.

Need to book an appointment?

We are generally fully booked and are therefore unable to see non urgent walk-in cases.
To make an appointment please call the clinic.

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